Privacy Policy

Last Updated: December 4, 2025

1. Introduction & Who We Are

Probation360 ("we," "us," or "our") is a private company that develops and operates the Probation360 mobile application ("App"). We are not a government agency, not affiliated with any court system, probation department, or law enforcement entity.

Our App is designed to help reduce stress around daily check-ins by providing reminders, logs, and progress tracking for individuals on probation or parole. It is a personal organizational tool only—it does not provide legal advice and does not replace your attorney, probation officer, or treatment provider.

This Privacy Policy explains how we collect, use, and protect your information when you use our App.

2. What Data We Collect

2.1 Account Data

When you create an account, we collect:

  • Name and email address
  • Password (stored as a secure hash—we never see your actual password)
  • Phone number (for notifications)

2.2 Optional Profile Data

You may choose to provide additional information to personalize your experience:

  • Case type or supervision type
  • Probation officer name and contact info
  • Court dates or appointment information

2.3 Check-In Data

To provide our core service, we collect:

  • UA hotline phone numbers you add
  • Your color code, PID, or group identifier
  • Your check-in schedule and reminder preferences
  • Logs of check-in results (e.g., "No Test Today" or "Test Required")

2.4 Usage & Device Data

We automatically collect:

  • Device identifiers: Device type, model, operating system version, unique device identifiers (e.g., IDFV)
  • App analytics: Features used, screens viewed, session duration, in-app actions
  • Crash and performance data: Error logs, crash reports, performance diagnostics
  • Notification data: Push notification delivery status and interaction

2.5 Location Data

We do not collect precise GPS location data. The App does not require or request access to your device's location services. If any location-based features are added in the future, we will update this policy and request your explicit permission first.

3. How We Use Your Data

We use your information to:

  • Send reminders and notifications about your check-ins and schedules
  • Operate and improve the App by fixing bugs and adding features
  • Provide customer support when you contact us
  • Maintain security and prevent fraud or abuse
  • Comply with legal obligations when required

Legal Basis for Processing

We process your data based on:

  • Your consent when you create an account and use the App
  • Performance of our service to deliver the features you request
  • Legitimate interests to improve the App and prevent abuse
  • Legal compliance when required by law

4. Data Sharing & Third Parties

We do NOT sell your personal data. Ever.

We share data only with trusted service providers who help us operate the App. Below is a complete list of our third-party service providers:

4.1 Infrastructure & Data Storage

  • Supabase: Cloud database and authentication services. Stores your account data, check-in logs, and app settings securely.
  • Apple iCloud: If you enable iCloud sync, some data may be stored in your personal iCloud account.

4.2 Communications & Notifications

  • Apple Push Notification Service (APNs): Delivers push notifications and reminders to your device.
  • Expo: Notification infrastructure that helps us send timely push notifications.
  • Twilio: If the App makes automated phone calls to UA hotlines on your behalf, Twilio provides the calling infrastructure.

4.3 Payments & Subscriptions

  • Apple App Store / StoreKit: All in-app purchases and subscriptions are processed by Apple. We never see or store your credit card information.
  • RevenueCat: Subscription management service that helps us track subscription status (we see subscription status only, not payment details).

4.4 Analytics & Error Tracking

  • Crash reporting tools: We use privacy-focused crash reporting to identify and fix bugs. These tools collect device info and error logs, not personal content.
  • App analytics: We track aggregated, anonymized usage patterns to improve the App experience.

All third-party providers are contractually required to protect your data and only use it to provide their services to us. They may not sell your data or use it for their own purposes.

4.5 Legal Disclosure

We may disclose information if required by law, court order, or valid legal process. We will attempt to notify you unless prohibited by law.

5. Data Retention & Deletion

We keep your data for as long as your account is active. When you delete your account:

  • Personal data is permanently deleted within 30 days
  • Anonymized, aggregated data may be retained for analytics
  • Data required by law may be retained for the legally mandated period

How to Delete Your Account

You can request account deletion by:

6. Your Rights & Controls

You have the right to:

  • Access: Request a copy of your personal data
  • Update: Correct inaccurate or outdated information
  • Delete: Request deletion of your account and data
  • Opt-out: Disable optional data collection or notifications (see below)
  • Contact us: Ask questions about our privacy practices

How to Opt Out

You can control data collection and notifications:

  • Push Notifications: Disable in iOS Settings > Probation360 > Notifications, or in the App's settings
  • Analytics: You can limit ad tracking and analytics via iOS Settings > Privacy & Security > Tracking. We honor your device's tracking preferences.
  • Marketing Emails: Unsubscribe using the link at the bottom of any marketing email, or email us at privacy@probation360.app
  • Account Deletion: Delete your account through the App settings or by emailing us. This removes all your personal data.

To exercise any other rights, email privacy@probation360.app

7. Security Practices

We take reasonable measures to protect your data:

  • Data is encrypted in transit (HTTPS/TLS) and at rest
  • Passwords are securely hashed—we cannot see them
  • Access to user data is limited to authorized personnel
  • We regularly review our security practices

However, no system is 100% secure. We cannot guarantee absolute security, and you use the App at your own risk.

8. Children's Privacy

Probation360 is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately and we will delete it.

9. International Users

Probation360 is operated from the United States. If you access the App from outside the U.S., your data may be transferred to, stored, and processed in the United States. By using the App, you consent to this transfer.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you
  • Request deletion of your personal information
  • Know if we sell your data (we do not)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, email privacy@probation360.app

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email. Your continued use after changes means you accept the updated policy.

12. Contact Us

For questions, concerns, or requests about this Privacy Policy:

Probation360
Email: privacy@probation360.app
General Support: support@probation360.app
Website: probation360.app

Disclaimer: This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with applicable laws.